Phaxio

February 2017

Delayed Faxes
This incident has been resolved.
Feb 22, 09:25-12:35 CST
Delayed Faxes
Faxes are processing properly.
Feb 22, 06:31-07:26 CST
Delayed Faxes
Our team made a couple of changes to our server footprint and all issues now appear resolved. Faxes are processing normally without delay.
Feb 22, 00:38-01:45 CST
Degraded system performace
This incident has been resolved. Performance is restored and stable.
Feb 17, 19:10-21:27 CST

January 2017

No incidents reported for this month.

December 2016

API Disruption
We are aware of an issue that affected the API from 11:40-11:46pm CST. We've identified the issue and all systems are currently operational.
Dec 14, 23:55 CST
API Downtime
This incident has been resolved.
Dec 14, 19:22-20:31 CST

November 2016

No incidents reported for this month.

October 2016

No incidents reported for this month.

September 2016

No incidents reported for this month.

August 2016

No incidents reported for this month.

July 2016

No incidents reported for this month.

June 2016

No incidents reported for this month.

May 2016

No incidents reported for this month.

April 2016

[Scheduled] Database cluster maintenance
The scheduled maintenance has been completed.
Apr 21, 05:00 CST

March 2016

Carrier Network Issue
This incident has been resolved.
Mar 16, 09:42-12:40 CST
Problems receiving incoming calls and provisioning phone numbers
This incident has been resolved.
Mar 1, 19:05 - Mar 2, 08:14 CST

February 2016

No incidents reported for this month.

January 2016

No incidents reported for this month.

December 2015

No incidents reported for this month.

November 2015

Network connectivity issue
Our hosting provider has declared that the network connectivity issue has been resolved.
Nov 19, 12:19-12:38 CST
Network connectivity issue
An offending firewall configuration has been removed. All Phaxio systems operating normally since 12:22:46 CT.
Nov 10, 01:11 CST
Brief Site and API Outage
We are aware of an outage that occurred between 21:38 and 21:42 CT. All systems are currently operational. Existing faxes that were in progress at this time were not affected.
Nov 9, 21:48 CST

October 2015

Database Cluster Issues
This issue is currently resolved. Faxes are completing normally.
Oct 25, 02:31-03:04 CST
[Scheduled] Database Cluster Maintenance
The scheduled maintenance has been completed.
Oct 18, 03:00-03:26 CST

September 2015

No incidents reported for this month.

August 2015

Delayed fax processing
This incident has been resolved.
Aug 13, 15:51-19:05 CST
Issues storing fax documents
Long term storage has been re-enabled for some time now. We've been monitoring the situation to make sure that this does not happen again. At this time the problem has not reoccurred for several hours, so we're closing this incident.
Aug 10, 15:05-21:20 CST
Delayed sending and receiving faxes
This incident has been resolved.
Aug 10, 14:18-14:38 CST

July 2015

No incidents reported for this month.

June 2015

Possible Network Connectivity Issues
This issue is now resolved.
Jun 28, 13:28-13:54 CST
Issue Provisioning New Phone Numbers
This issue has been resolved and numbers are now available for provisioning.
Jun 10, 08:07-08:13 CST

May 2015

No incidents reported for this month.

April 2015

No incidents reported for this month.

March 2015

Sitewide Outage
This issue is resolved and faxes are completing successfully.
Mar 20, 09:12-10:22 CST
Carrier Issue on certain phone numbers
This issue has been resolved and all Phaxio are receiving traffic correctly.
Mar 16, 11:22-13:00 CST

February 2015

No incidents reported for this month.

January 2015

No incidents reported for this month.

December 2014

Delayed Faxes
All services are running properly.
Dec 30, 13:01-13:18 CST

November 2014

No incidents reported for this month.

October 2014

Longer Queued Times
This issue is resolved.
Oct 30, 22:12-23:38 CST
Delayed Outgoing Faxes
Faxes are properly flowing through Phaxio. Our team will continue to closely monitor the system but this issue seems to be resolved at this point.
Oct 5, 20:24-20:40 CST

September 2014

Carrier Issue
This incident has been resolved.
Sep 26, 17:23-17:53 CST
Emergency Maintainence
Maintenance has been completed and this is now completely resolved.
Sep 24, 16:33-17:04 CST
Delayed outgoing faxes
This incident has been resolved.
Sep 15, 17:15-17:53 CST
Higher Load Than Normal
We're closing this incident and we will post a post-mortem.
Sep 10, 11:40-13:05 CST

August 2014

[Scheduled] Scheduled Maintenance
The scheduled maintenance has been completed.
Aug 4, 03:30-04:00 CST

July 2014

Network connectivity issues
Our hosting provider has resolved the problem.
Jul 30, 14:19-18:01 CST

June 2014

No incidents reported for this month.

May 2014

No incidents reported for this month.

April 2014

Strange Behavior Delaying Faxes
This incident has been resolved.
Apr 30, 13:43-17:00 CST

March 2014

Double Reports on Received Faxes
Certain faxes were being reported as received twice and thus were being charged twice for each actual page. We've since gone back through all accounts, identified where this may have happened and credited each account.
Mar 19, 14:48-15:07 CST
Some send requests failing with error "You must provide a recipient phone number."
We have hot fixed our servers and the issue is resolved. Full post mortem to follow.
Mar 12, 10:00 CST
Issues provisioning new phone numbers
Phone number provisioning is fully operational.
Mar 2, 10:02 - Mar 3, 10:06 CST

February 2014

Email Alerts Delayed
This incident has been resolved.
Feb 20, 10:43-11:48 CST
Delayed Email Callbacks
The issue has been resolved and email alerts have returned to normal.
Feb 19, 22:26-22:39 CST
Queueing Delays
All services are operating at full capacity.
Feb 2, 22:58-23:07 CST

January 2014

Delay in reporting fax completions
Queues are back to normal, and extra capacity is online.
Jan 16, 12:55-12:58 CST

December 2013

No incidents reported for this month.

November 2013

No incidents reported for this month.

September 2013

Carrier Issue
Phaxio noticed an issue with an upstream carrier. The issue affected a small number of faxes and the issue has been restored upstream.
Sep 28, 20:47 CST

August 2013

Carrier Issue
This incident has been resolved.
Aug 22, 17:36-18:04 CST
Emails Delivered Slowly
The issue has been completely resolved.
Aug 19, 14:04-14:40 CST

July 2013

No incidents reported for this month.

June 2013

Document conversion cluster experiencing issues
On Saturday, at around 10AM CST, we started seeing issues with our document conversion cluster. We have since resolved the issue.
Jun 9

May 2013

No incidents reported for this month.

April 2013

No incidents reported for this month.

March 2013

No incidents reported for this month.