Delayed Faxes
Incident Report for Phaxio
All services have completely restored. The issue stemmed from the S3 outage at Amazon. Our team was alerted to an issue and began diverting traffic that was being held up by S3. By 1:02p CST faxes were properly passing through Phaxio.
Posted Feb 28, 2017 - 17:46 CST
Service from AWS S3 seems to be restored. We are incrementally restoring storage services to Phaxio and reporting received faxes that have come in since the beginning of the S3 outage.
Posted Feb 28, 2017 - 16:13 CST
Faxes are still processing and completing successfully. Amazon is reporting that they "expect to start seeing improved error rates within the hour."
Posted Feb 28, 2017 - 15:07 CST
Faxes continue to process and complete efficiently. However, storage, batching and file operations are disabled.
Posted Feb 28, 2017 - 14:33 CST
Faxes are successfully completing through the Phaxio system. Storage and batching is off across all accounts.
Posted Feb 28, 2017 - 13:50 CST
Faxes are being received but may not appear in the Phaxio console until AWS services come back online.
Posted Feb 28, 2017 - 13:29 CST
New faxes are completing without delay.
Posted Feb 28, 2017 - 13:02 CST
We removed the batching function from all faxes. New faxes with the batching function will be sent without batching, but they are completing without delay.
Posted Feb 28, 2017 - 12:57 CST
We turned off file storage for all faxes and are working to remedy the issue being caused by the major S3 outage:
Posted Feb 28, 2017 - 12:19 CST
This issue directly caused by the outage at Amazon's S3 service.
Posted Feb 28, 2017 - 12:07 CST
We're seeing an issue causing faxes to be delayed.
Posted Feb 28, 2017 - 11:53 CST