All Systems Operational
Phaxio Operational
API Operational
Inbound Faxing Operational
Outbound Faxing Operational
Phone number provisioning Operational
Web Console Operational
Email Alerts Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jun 24, 2024

No incidents reported today.

Jun 23, 2024

No incidents reported.

Jun 22, 2024

No incidents reported.

Jun 21, 2024

No incidents reported.

Jun 20, 2024

No incidents reported.

Jun 19, 2024

No incidents reported.

Jun 18, 2024

No incidents reported.

Jun 17, 2024

No incidents reported.

Jun 16, 2024

No incidents reported.

Jun 15, 2024

No incidents reported.

Jun 14, 2024

No incidents reported.

Jun 13, 2024

No incidents reported.

Jun 12, 2024

No incidents reported.

Jun 11, 2024

No incidents reported.

Jun 10, 2024
Resolved - We have cleared the queue and delivery of faxes for v1 API users is back to normal.
Jun 10, 13:22 CDT
Identified - The issue has been identified and a fix is being implemented.
Jun 10, 11:29 CDT
Investigating - We have identified an issue with delayed delivery of Outbound faxes for customer using the v1 API only. We are working on clearing the backlog for these faxes and will update as soon as that is completed.

If you have any questions please contact our support team at support@phaxio.com

Jun 10, 11:28 CDT
Completed - The scheduled maintenance has been completed.
Jun 10, 07:01 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 07:00 CDT
Scheduled - On Monday, June 10, 2024 we will be performing a non-service impacting update to our backend systems to improve the communication on Port Orders.

Improvements include:
An email thread will be created when the port order is submitted. With this new process in place, all updates will now be in a ticket thread versus individual emails. Within this thread, you will receive a minimum of 3 updates:  
1. The order is submitted to the losing carrier or PIN request is submitted.
2. We receive the FOC (Firm Order Commitment) port date. This date is typically 6-10 days after the submission date and will always port at 10am Central (for Toll-Free, port time is 11am Central).
3. The port has completed.
4. **If there is a rejection, such as an address, company name, authorized signer name mismatch, or PIN request, we will send an update as well.

Only one auto generated email will be sent (when the port order is marked as “Succeeded”) and this will come from norepoly@phaxio.com. Please add this address to your contacts to make sure these do not go to your spam folder.

Please reach out to support@phaxio.com with questions or concerns. Please do not respond to this email address as it is not monitored.

Jun 5, 16:19 CDT